My key to my room doesn't work so I asked the manager for a new one. He said to come back next week and it will be in. I come in a month later and ask if my key had arrived. Then he starts getting sarcastic and says to use common sense and look on the board (it had my room key #) "What does it mean if your key # is on the board?! It's not here yet! Use common sense!" Then he goes on for a minute or two about how he loves common sense and I should use it sometime etc. How was i supposed to know ? Why did he do that and why are some people like that? What to do if it happens again next time? Has it ever happened to you ?