I bloody love Dell's customer service. The fact that they don't know a hell of a lot means it is really easy to get them to give you a replacement laptop (after 3-4 failed on site services). Basically, I'm upgrading like this; Intel i5-480M @ 2.67GHz NVIDIA 420M 1gb Graphics 500gb 7200rpm HDD Standard non-backlit keyboard REPLACED WITH Intel i7-2670QM 2.20GHz w Turbo to 3.1GHz NVIDIA 540M 2gb Graphics 750gb 7200rpm HDD Backlit Keyboard So from dual core to quad core, bit of a boost in graphics card, well-welcomed HDD boost as I'm currently chewing up all of mine, and a backlit keyboard (they didn't offer it, but I asked for it, and they gave it! Easy) Factory new too, not refurb'd! Anyone else had madd luck like this with Dell?