I ordered an MGW Stemless Double Perc off of ALT and when I received it the 9-arm tree perc was broken inside of the tube, however we filled it with water prior to realizing the obvious crack and once we emptied the water it was rattling. My question is, I know ALT has a No-use return policy.. does that void it? Clearly the piece was defective and it its 100% clean, Keep in mind it has been less than 24 hours since we received and opened the package. However, the piece we ordered is out of stock so we are even willing to pay an extra 300ish dollars to upgrade to another MGW piece that has an additional ashcatcher. How is ALT's customer service when it comes to things like this? I hope that our willingness to pay the extra 300ish dollars just to get a similair MGW piece shows how much we want a fully functional one.