hey gc, i just got my new bong today. this one: Percolator Bong Blue - Black Leaf - English - Grasscity.com its sick but there is a tiny crack in the stem on the downstem that came with it will gc replace the downstem for free since i received it with the crack, and if so how i would i go about starting that process? thanks in advance guys
that crack wasnt there when they sent it....end of story lol I only came to this thread in the hopes of an accidental crack smoking experience
Yeah i was gonna jump on the bandwagon and say i thought this was about a bowl that accidentally came packed with crack
I ordered the exact some piece and had a crack in my downstem also. but it worked fine, so I never did anything about it.
Actually, you'll want to contact Support first if you haven't already. (Via the sticky at the top of the page): Here is GC's return policy; So contact Support, explain the situation to them and attach a picture of your broken product. Sounds like they'll be able to handle it for you.