How is the stores support?

Discussion in 'General Forum Feedback' started by zipperhead, Sep 28, 2006.

  1. I ordered a Molino Glass about 10 days ago. When I added it to my cart I scrolled down to see the total. Just below the total is a spot for shipping information. I filled this out and provided my AMEX card. After submitting I got a message saying my card had to be manually verified and that they would contact me if there is a problem.

    I haven;t seen any charges on my online credit card statement. I haven't heard anything from Gasscity. I have sent an email to support@grasscity.com about five days ago. No luck. I submitted a support requested 24 hours ago and still nothing.

    Just wondering if what I am experiencing is the 'norm' or out of the ordinary. I am anxiously awaiting my new Molino Glass!

    Thanks for your feedback.
     
  2. i've only been here a month, and thats how long i've been waiting. but my question was about a purchase and not an actual problem with purchasing
     
  3. I have forwarded this to support, to take a look at it asap!

    SJ
     
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