Fucking Comcast

Fucking Comcast charged me $50 for repaired fee, but the technician said with was free of charge. Read the transcript see if I'm right or wrong cause I might too high and trippin lol.
000: My Issue: Charged for residential trouble call?
analyst Edward has entered room
Edward: Hello 000, Thank you for contacting Comcast Live Chat Support. My name is Edward. Please give me one moment to review your information.
Edward: I see that you have bill inquiry. I am happy to help you today.
Edward: Let me check that on the account first. Rest assured, I will do my best to assist you today.
Edward: Please bear with me since our tools are extrenely slow this time due to an ongoing system maintenance.
Edward: One moment please.
Edward: For security purposes, may I please have the last 4 numbers of the SSN on this account?
000: 8008
Edward: That is correct. Thank you.
Edward: I am checking your account now.
Edward: One moment please.
Edward: 000, $50 is a service call fee for the technician visit last 12/6/12.
000: What can you explain that? It is the repaired fee?
Edward: Its a fee for the technician visit who fixed your phone service.
000: Oh the technician told me it should be free of charge due to the first technician who didnt check the phone line.
Edward: You were charged service call for the technician visit because you don't have a Service Protection Plan and our technician determined that the visit is chargeable.
000: Shouldn't the fee charged show on the equipment receipt and service charges authorization?
000: And he specifically told me that it was the first technician fault because he didnt check.
Edward: I see that you have Comcast service concern.
Edward: Sorry for the typo. Please disregard that last message.
Edward: You were charged service call for the technician visit because you don't have a Service Protection Plan and our technician determined that the visit is chargeable.
000: Well can you explain to me why he didn't write it on the fee and let me know before hand?
Edward: No, we don't know the exact process of technician visits.
000: I feel like the technician lied to me then because he told me it was free of charge then later charged me?
Edward: I can't confirm on that.
000: Can I send you guys the receipt so you guys can confirm it then?
Edward: Sure, please fax it to us, then call our local office to follow-up.
Edward: The fax numbers are 1-800-544-9223 and 866-947-5587.
Edward: Do you have other concerns for me today? I will be glad to assist you further.
Edward: Are you still there? I am still here to assist you.
000: Can I send an copy of the receipt because I'm not familiar with faxing.
Edward: You have the option to send it at our local office, but it will take longer.
000: I mean through email.
Edward: If you fax it, you can call our local office after an hour to follow-up.
Edward: No.
Edward: Our email team can't assist issues like this.
Edward: It needs a live interaction.
Edward: Are you still there? I am still here to assist you.
000: After I fax them do I call your local office to confirm or they will call me?
Edward: You need to call our local office to raise your concern.
000: Okay can you give me their phone numbers please?
Edward: No, we can't communicate with our local office.
Edward: You need to fax your document, then call our local office 000.
Edward: Don't worry, I noted your account about your concern for our reference so that we can assist you right away once you call us.
Edward: Do you have other concerns for me today? I will be glad to assist you further.

000: 1-800-544-9223 and 866-947-5587 Those are the number for faxing and calling right?
Edward: No, fax numbers only.
Edward: Let me check our local office number.
Edward: Our local office number is 800-824-2000.

 

god damn thats a lot for cable and internet only...its $121 over here for me with the whole package; phone, cable, and internet with some of the premium chn