I just applied to Fedex as a Hospitality Parcel Speacialist. I know I has to do with packages and hospitality meaning hotels I think. I read the description but does anyone have this job. Maybe give me some incite on what's coming I I get accepted. I know I will have to take a drug, I quit smoking like a week ago because I knew I wanted to Apple for a job. the pay is about $11-$12/hr. Anyway thanks for test help. Sent from my iPhone using Grasscity Forum
This team member will have primary responsibility for coordinating the inbound/outbound package activities of the in-center parcel management operation. This team member will be receiving, processing, staging and delivering all inbound and outbound packages from the venue/center utilizing an electronic last mile tracking system with limited supervision. This team member will regularly interface with all levels inside the venue and event customer's organizations. The team member must be proficient with a variety of computer systems and have the ability to meet the physical demands of the position. This team member is required to perform many functions within the center, including all functions performed by Center Consultant team members. Responsibilities: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) Primary responsibility for coordination of all shipping related services and activities, include:<ul><li>Maintain log of all incoming and outgoing parcels, prepare parcels for pickup by delivery drivers, and sort incoming parcels Utilize proprietary software and equipment to execute necessary job functions. Responsible for mobile equipment assigned on a daily basis (where applicable) May pick-up and deliver customer packages throughout the hotel facility Provide customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels Utilize pallet jacks and other large package handling equipment (where applicable) Follow all Equipment Safety and Package Security guidelines Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates Ensure quality customer service is given to customers by providing packaging services, as well as offering information about company products and services Offer assistance to customers by suggesting appropriate shipping methods. Maintain inventory of shipping supplies </li></ul> Set priorities of customer requests Maintain high levels of customer service Use sound judgement to resolve customer service issues or refunds Employ investigative research for mis-labeled packages Troubleshoot routine equipment problems May provide leadership on assigned shifts and direct work of other team members Perform multiple tasks at the same time Follows instructions of supervisors and assists other team members in performing center functions Collate, sort and organize communications and other forms of information provided by customers and the venue Assist in the training of center team members Operate the point of sale terminal (POS) ensuring package handling fees are collected Perform daily close-out procedures on POS May assist team members in goal setting and skill development Performs administrative duties, including bidding, ordering supplies and inventory control May operate photocopy, binding and other business center equipment Take customer orders, give pricing information, perform consultative selling to customers, and explain the benefits of digital printing technology to customers May pick-up and deliver customer orders Follows copying protocol (copyright law, confidentiality, and careful handling of original documents) Prepares bank deposit slips Perform all other duties as needed or requested