i've submitted a complaint about a broken item, who ever who was who saw the complaint email me back asking me to send me to send him the pictures i sent him the pictures the 21st and i still got no response so... what am i suppose to do now? i'm looking for an answer like we're on it or we're not on it i just wanna know if my complaint is being taken care of or not
You sent it two days ago. I wouldn't be surprised if it's not even out of the country. Chill, man. Give it at least 5 business days. edit- I misunderstood the intial post entirely... It was pretty ill-written, in my own feeble-defense.
You more than likely haven't received a response because you sent the message at the end of the weekend/the beginning of the week. I'm sure the support team is busy getting caught up on support requests sent over the weekend. Hope that helps
Your support ticket was answered. We just need you to confirm your shipping info, man. Check your email.