I purchased a PA in 2019. It was working well when I put it into its original package and slipped it into a closet almost exactly one year ago. I stopped consuming cannabis. Mainly the reason was because the weed here is just terrible. Well, my wife came up with some lovely flower and of course I had to try it. I liked it a lot, so then I pulled out the PA and tried it out. It worked just great for two days and then it died. I'm unsure if it is the PA or the charger; maybe both. I contacted PAX Labs about the issue. They said that they would ship me a PA; however, they cancelled the order. the next day. I contacted them again and they said they would create another order. Sure. The next day they cancelled the order once more. I contacted them again. This time I was told they would send out a new PA but without a charger. Well, it could be the charger, I told them. They said if I wanted a charger I could purchase one from them. That's really funny. Just to see what others said about them I checked out the Better Business Bureau in San Francisco, CA. Their reviews averaged around 1.16 out of 5. That put the icing on the cake for me.