I moved in to my own place at the end of August. Since then I have been having constant problems with Comcast. My service has been horribly slow and I have been getting regular outages. I called tonight to get someone out here AGAIN to fix my outages and scheduled an appointment. I then told the guy about my speed problem, and he threw me for a loop. When I moved in, I wanted the fastest home Internet possible. Comcast has a 16 meg connection right now. The woman on the phone talked to in to getting the Triple Play, which comes with phone, TV, and Internet. She assured me I'd be getting everything the same as I wanted, just with a phone for an extra 10 a month. Great deal, right? Well, talking to the guy tonight, he told me my speed problem was because the Triple Play only comes with 4 meg speeds, which is slightly better then dialup. WTF? Not only did I specifically ask for the fastest, I have been complaining to these people for a month and a half about my speed! And this was the first guy to notice the problem! I hate Comcast. If they don't fix my problem when they come out tomorrow...
I did. Luckily, my mom has taught me to take great notes when on the phone with people. I ended up talking to a supervisor, giving her all the information about when I signed up, and she helped me. Within an hour my cable will be at max speed, free of charge .
You should also call them and ask to be refunded for the days you went without their services. They're refunding people for the loss of service here during the hurricane. We were without cable for quite some time.
They said no. And HOLY SHIT is my internet fast now. GC used to take 5 seconds a page to load, now its loaded when I click. I'm
I use to have outage problems with Comcast until they accidentally double-charged me two months in a row... After that my outage issues became much more seldom. Interesting, indeed.
I never knew it was 4meg, I got the max when i had the triple play deal now we just got triple play at the regular cost. I'm glad you called cause that shit shouldn't have been 4meg. Why you think I got so many posts? Comcast high speed
That's how you do it. Don't take shit from anyone who provides you a service. YOU pay for it and you should get what your paying for. Enjoy the fast net! -AFD
Comcast has a monopoly in my area. You can get Verizon FIOS, which some people like but I have heard bad things about, but it's only in some areas. And satalite just sucks IMO.