Here's a quick list of events: On 12/1/2009 (going on TWO MONTHS now) I ordered the following: 1) 6 hemp lip balms (impossible to locate on the site now, but the SKUs were lipbalmlemlim and lipbalmspearmi) 2) 1 molino mini bong (SKU molmini3) 3) 1 Sherlock Pipe - Inside Out (SKU mjgcsys18) The lip balm and the molino mini bong HAVE STILL NOT SHOWN UP. It's been almost two months, and I don't think that international shipping of the slowest form should ever take that long. I have no idea what the recourse for this is, as I submitted a support request and was was just told it would take longer because those were internationally shipped. Besides that, I purchased the sherlock pipe when it didn't have a height listed on the page. When I received it (in 4 days, very good timing) I wasn't happy with the size, and made a support request to return it for store credit. It was handled well, but it took about 2 weeks for the full exchange between me and the support member to take place. I was out of town between 12/20-1/10 (when the address to ship the item back was given to me), so I was unable to return the item until 1/12, and I have fedEx tracking that says it was signed for on 1/18. I've been trying to get a response since then, but to no avail. As of now, I am out $57.83 with nothing to show for it at all. I have been a member of the grasscity forums for some time now, and this isn't the best first impression of the store portion of the site. I love the site, I love the selection, and I hope this can be resolved quickly.