I am writing this to the online community to clear up the misconception that 7th Floor the Company that makes the Silver Surfer actually stands behind their product, which they don't. I purchased a "Silver Surfer" on Feb. 5, 2009. It arrived about a week later via UPS, but didn't work. I then called toll free number the following day seeking advice about what to do. The customer service stated that it was a dimmer issue and that one would be sent out. Another week went by and the dimmer arrived without any instructions. I spoke with customer service again who stated that I needed to remove the dimmer with a 10mm socket. I drove all over town seeking a 10mm deep socket. I then installed the new dimmer and the light on the back came on, but the Silver Surfer remained "defective". I then promptly called customer service again and explained the situation. I explained that my patience had run out, because since ordering this device 3-weeks had passed and still no solution. I offered two solutions and was told I would receive an e-mail with instructions at the end of business on Thursday, Feb. 19th, nothing. I then called again and they said they would send out a new one and a return label for the defective one and guess what - nothing again nothing but a bunch of lies. I am getting the sense that the great customer service I have heard about is an on-line fiction. So now what I am going to do is spread the word that these guys are "unprofessional" don't care about customer service and I am sending everything back at my own expense and will never do business or recommend this business to anyone. Spread the word that you will only loose time and money dealing with this company. Cheers.