Order#: 018669 I started sending them a few weeks ago. It took awhile to get my order since the bong i ordered got out-of-stock (when i ordered it, it was in-stock but the website wasn't posted on time) I received my package with a differnt glass bong than i ordered. To me it wasn't to par with the one I wanted. I think its crappy that I got a bong I didn't order. I would have just said okay ill take it since im not going to complain over this, but I cant even use it because both bowls that shipped with the bong broke from what I can see from poor packaging (the bong was on the bottom of the box laying on the hard bottom so the glass bowls shattered) The bong itself did not break, but the glass bowl with the tube that sticks in the actuall bong bowl hole broke and the extra bowl that was extra large broke also.. they were in separate packages.. All I want is for them to send me the same bowls but new so i can use my bong, I ordered this back in early june and I must say I regret it. This is by far the worst online shopping experience ive had. I dont know what to do since they arnt responding to me. I would rather not call them since they DO NOT have a toll-free phone number. i'de love to be able to get my near $50 back for the bong and ship them the bong back and the broken peices of the bong bowls. Its like talking to a brick wall here . I just thought people should see what experience i had and hopefully get some helpful input. -an unhappy customer *EDIT* I wanted to add that I am not telling people not to buy from here, they seem like they have a nice selection and the site is nice. I just got bad luck. I HOPE they arn't ignoring me but are to busy, maybe they need more staff members to read support requests. I would prefer to send the bong back because technichally I did not order this bong, mine went out of stock but when I ordered it it was not. So i am stuck here with a bong and the bong's broken bowls. (which are sitting in the box waiting to see what happens) 1. i get the same bowls that came with it, which i think might be hard since they might not know what bong they even gave me 2. I would prefer to ship it back to them and they refund me in paypal end of story... I should add i am a happy with my magic glass bowl spoon.