Purchasing from GC

Discussion in 'General Forum Feedback' started by Platonic, Sep 24, 2009.

  1. #1 Platonic, Sep 24, 2009
    Hello,
    I'm just wondering if anyone here has delay in delivery when order from GC?
    I've ordered my goods since last week and GC is still unable to provide me the
    delivery confirmation.

    :eek:
     
  2. #2 1Time4YourMind, Sep 24, 2009
    Have you tried calling them?
     
  3. #3 BrizzlyBear, Sep 24, 2009
    I would call or e-mail.
     
  4. #4 Fungardner, Sep 24, 2009
    You wouldn't get delivery confirmation until it has actually been delivered. You must have ment tracking number?? PM Superjoint and he'll look into it.

    Peace,
    FG
     
  5. #5 Platonic, Sep 24, 2009
    Noted, I've made the order since 16th September 2009 and I'm waiting anxiously for the goods.

    Thank you so much. :wave:
     
  6. #6 RMJL, Sep 24, 2009
    It all depends on what shipping you used. Plus, if an order is being shipped overseas, it takes a little longer.

    Here's info on shipping and what you need to obtain a tracking number if that's what your after.
    http://support.grasscity.com/forums/19857/entries/11923

    Please do NOT PM Superjoint. Support is who you need to contact either using the support@grasscity.com email address or using the Support page at the Shop.
     
  7. #7 Superjoint, Sep 24, 2009
    please check delivery times here: Grasscity.com support :: What shipping methods are available?

    or contact support, thank you

    SJ
     
  8. #8 Fungardner, Sep 25, 2009
    Sorry for suggesting that :confused:

    Peace..FG
     
  9. #9 RMJL, Sep 25, 2009
    It's cool, Fungardner. I've done it too in the past. SJ's just a lot busier now and a PM might be missed and no one wants a missed PM when it comes to things like this. :)
     
  10. #10 Platonic, Sep 25, 2009
    I've tried to email but there was no reply yet.
    I'm attempting to call them but I suppose it went to the message system.

    Could any kind souls here can advise on the international calling format;

    13200 - 31 - 001 - 419 - 491 - 7504


    13200 - My country IDD activation call
    31 - Netherland country code
    001 - 419 - 491 - 7504 - GC contact
     
  11. #11 RMJL, Sep 25, 2009
    Did you check the link that SJ and I gave you about shipping? I saw in your post that you made the order on the 16th. If your in the US, then you need to be patient. It has to travel overseas and through customs to get to you. Plus, there has to be processing of your order before it's shipped.

    If you signed up with an account in the Shop and used International Registered Mail, you'll have a tracking number. Otherwise, you won't. Unless, you used Fed Ex/UPS for shipping to another country. I don't know. That info hasn't been provided in this thread.

    There's normally a 24-72 hour turn around in Support, I think. using the Support page and the support email are going to be better ways to work this out.
     

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