Oh, I don't know, dude. I'm not over there with them. This forum is basically for feedback regarding the forums. I just help answer these questions when I can. Contact support@grasscity.com if you need to.
I ordered a molino med bong with hurricane precooler 1/12/08 and i got this email Hi! We have been having serious trouble with all our express shipments the last week. ( everything is arriving smashed to bits by frustrated US customs officials! ) We are therefore temporarily stopping all express shipping. I will refund the extra costs you paid for this service and ship it normal. Sorry for the inconvenience!!! If this is a problem let me know ASAP. I will hold off shipping for 1 day! Kind regards, Sacha Polak Sales Department Grasscity.com support@grasscity.com DID YOU NOT GET THIS EMAIL ?? and i asked them to ship it normal and they said they would do that. Now it just tells me its in preshipping..??.. I don't know what to do the support wont help me and tell me what is going on. Its like there on there own program. They wont tell me what i want to know. I'm in the same boat you are and cant call them it wont go through and im in Alabama!
im pretty much in the same boat dude i ordered the mad scientist and another water pipe it shipped but when i try checkn its status on USPS using the trackn number they gave me they said they didnt even receive the package and it was shipped over a week ago