Hi I know this is the wrong place to post this bit maybe some other members have some experience or knowledge with what happened. I placed two orders with gc for a bong and an ash catcher in one shipment and a attachment for the bong in a different order. I paid for them both by the same card. I've gotten the tracking for both and the bong should be here soon but the other shipment was cancelled . It says it was cancelled on the same day it was sent out but when I spoke to the support person they just said it was shipped . Undeliverable \t \t Shipment dates\t \tDestination Shipping date : 22/02/2013 Status date : 22/02/2013 08:33 Your tracking number\t550817490288\tWeight (kg)\t1.47 Supplier\tFedex NLD \t \t Comment\tShipment cancelled by sender Narda Kiwi, Feb 28 15:04 (CET): Hello. Please read the whole email even though it is long. It will give you all the info you need and covers most of the problems that can arise during shipping etc. We also have an FAQ page that will provide you with information. https://support.grasscity.com/forums/19857-faq-frequently-asked-questions https://support.grasscity.com/entries/12020-ordering-and-returns-information We have checked the status of your order and we have shipped it from the Netherlands on Feb 22, 2013 to the following address: Please can someone advise me as to what the situation is ? I've left a lot of support tickets already and I couldn't reach the phone number