Hello, I have placed an order (#024153) on 9/11. The status changed to preshipping then a couple of days later I got an email saying it was shipped. When I log in to try to get the tracking number, the pending order disappeared. Nothing is showing on my support page now. Any help will be appreciated, thanks.
I finally received my order. Beside the long wait and the impatience of a fellow smoker, Everything came as described. Thanks a bunch! Will shop again!