I've seen lots of people lately complaining about grasscity not shipping their items, I'm in the same boat. I spent $150 on a piece on Dec. 19th. almost 1 month later, my package is still not here, so I'm just going to assume that grasscity is a scam site. I'm contacting my credit union today to do a fraud chargeback, hopefully this helps everything. Has anyone else had this problem with grasscity? And have you had success with a chargeback? This is plain-fucking ridiculous. How do you expect to run a business and not deliver your products?
My dumb ass didn't read reviews before I placed the order. Exactly why I'm going to file a chargeback. I was ignorant of their fraudulent behavior
I already discussed it with customer support. They didn't ask details about the website or anything, if they do I can just tell them it's a tobacco pipe store. I'm pretty positive the dispute department just needs my order number / transaction ID to give me my money back
I hear they ship it by boat or some shit, and it regularly takes over a month. Ive never ordered from the shop, though, for exactly that reason.
Ship it by boat? Why ship it by boat when they have a US warehouse? Well, the order form says it typically takes 10 business days, so if it's been a month since I ordered, that's reasonable suspicion for a chargeback I'd say.
Are you sure customs didn't get ahold if it? That's what happened to my last Grasscity order. Never got it, I was pissed off, 3 months later get a letter in the mail saying it got seized and destroyed.Also Grasscity tends to take longer than a month to ship. All my other orders took like a month and a half.
I got the email saying my order was shipped, it shipped around 6 days after I ordered it on the 19th. I just don't know if I should give it another week or two, or just get my money back now and go buy a piece from a headshop
[quote name="mrgibblet" post="19359377" timestamp="1389992831"]Ship it by boat? Why ship it by boat when they have a US warehouse?Well, the order form says it typically takes 10 business days, so if it's been a month since I ordered, that's reasonable suspicion for a chargeback I'd say.[/quote]Did you make sure the product you were ordering was a US made product? They clearly state which items were made and are distributed from the US warehouse in Oregon.I made sure the piece I ordered was American made and ships from the US.Was here in 3 days..Sent from my iPhone using Grasscity Forum
[quote name="mrgibblet" post="19359492" timestamp="1389994207"]I got the email saying my order was shipped, it shipped around 6 days after I ordered it on the 19th.I just don't know if I should give it another week or two, or just get my money back now and go buy a piece from a headshop[/quote]Remember they don't ship on weekends. But they should have shipped it out on the 20th considering it was a Friday. Maybe they were so backed ordered from Christmas demand.Personally I wouldn't file a dispute, seems like a lot of work when it could arrive in the next few days. I'd give it a couple more weeks.
I might say Glasscity is shit but they arent frauds. They are half ass with stuff and its not right. They make it worst by not providing a tracking #. Contact them and im sure youll have it by feb (depending on your whereabouts) as bad as that sounds
I know they don't ship on weekends. But yeah I guess that's true.. I was going to give it another week or so. If it's not here by February I'll most likely do a chargeback though.
Don't worry man it took about that long maybe longer when I ordered something off of the store. I got it, but they left out am item .... Which I still never got. It was 2 glass screens
I remember a bunch of people in threads before saying customs tok their gc order. Never bought from them rather go to a headshop & have it as soon as I pay for it. Sent from my iPhone using Grasscity Forum