I've ordered a pipe August 8th. They said they'd e-mail me when it's ready to ship because it was out of stock but we're now the 28th and status is still on preshipping. Do you think they've forgotten about me, or is it normal that it's taking this long to get the item back in stock?
It depends on the item and the supplier it comes from. Sometimes things can be back ordered for a day, sometimes they can be for a few weeks. Rest assured when it comes into stock, it will be shipped to you. SuperJoint runs a very professional operation, and you won't be forgotten about.