So about a week ago, I get this pm from trichrome og telling me to contact Humboldt Traders for a free hemp wick lighter. Not knowing wtf he's even talking about I looked them up, sent them an email asking for a sample and two days later, I was holding a 1 foot string of hemp wick that seems to be dipped in beeswax. On the label, it says it's the only lighter approved by the american lung association and lists the various illnesses associated with using lighters. I was told by trichrome I'd notice a taste difference immediately. After trying the wick for about a day or two, I ordered 100 feet of it, 50 feet of thin string, 50 feet of the thick stuff. I ordered it last friday and on monday, got an email saying they had moved over the weekend but would ship it monday. I didn't realize that when I initially contacted them, I had done so from one email and ordered from another, then contacted them back and forth through two different emails as I replied to two different people from the company. Finally, today the owner contacts me, asks if I got a shipping confirmation and tracking number. Apparently by contacting them from two emails, they were convinced I was two different people and there was a mixup. When I told him I hadn't received my package yet, he went above and beyond. He refunded all my money, around 11:50 dollars AND sent me the 100 feet of hemp wick free to make sure I'm satisfied, shipping on them. I was kinda startled, because I didn't expect so much service, since Im used to having to fight tooth and nail for information on most of the things I order and when it comes to smoking related stuff, customer service can almost ALWAYS be better. Humbolt Traders surprised me with their amazing service, their almost instant responses to email and their cheap prices on this wick that is so much better than a lighter (their prices for wick are $4.20). There's really no comparison. This stuff lets you taste the flavor of your weed almost the way a vaporizer does, its all organic, its made in California and imo, its better than a lighter, though one IS required to light the wick, obviously. I've noticed I can take much bigger hits than when I use a lighter, the taste is extremely better and my nose isn't clogged after smoking a lot anymore. Since I consider grasscity to be like a family to me, I thought I'd bring the knowledge of this product to you. Their site is FREE Hemp Wick Lighter Sample and FREE Shipping! Â« Hemp Wick Lighter â€“ The Humboldt Wick Don't take my word for it. Ask for a free sample and decide for yourself. Peace.