Help regarding ebay

Discussion in 'General' started by Highbinder, Sep 26, 2009.

  1. Sup guys,

    Got a problem hope you guys can shed some light on the situation,

    I recently sold an item (a 35mm film camera) on ebay. As I am not a photographer and it had been sitting for a while (left by an old friend) I made clear in the listing that to the best of my knowledge it was in working order and if it wasn't I would not refund. As it turns out the light metre doesn't work and the buyer would like a refund. The money isn't a huge issue (£35) to me but on principle I am refusing.

    Has anyone had to go through a dispute with paypal? As I understand the item was sold 'correct to the description' and I don't think I'm in the wrong.

  2. I think as long as you have made it clear in your description you're at no responsibilty to refund the money.
    I'm a big ebay user and I read the descriptions through and through for things like that. If the user didn't read it totally, that's the fault of the buyer.
  3. As long as you stated in your description no refund you should be fine.
  4. You made clear in the initial posting that you could not guarantee full functioning.

    Email him that quote from the initial posting and ask if it was unclear.
  5. yeah, just show him where you said you didn't know if it worked or not. Paypal/ebay will side with you.
  6. I hate ebay.

    I know you didn't know what you are selling, but you did kind of ripped him off. A 35mm camera with a broken light meter is worthless.

    However, you did sell it 'as is' so that should stick.
  7. That may have worked in the past - refusing to give a refund, but with eBay's new policies, it won't fly any more - you will lose a chargeback situation and they'll just take the money anyway.

    Have the buyer ship the item back to you, and issue a refund for the purchase price only upon receipt of the item, unless you want a negative feedback.
  8. I'm also in a dispute right now with Ebay too. I still haven't received my package for about a month.
  9. TINLA, but all auctions are "as is" unless stated otherwise. Ebay clearly warns that they have a policy of caveat emptor anyway.

    Still, I've been through similar disputes on PayPal. If you are in the right, and it seems like you are, escalate the dispute to PayPal claim, so it can be arbitrated and you can get your money.

    Did you make sure the return options said "No Returns" as well as listing as-is in the description? It should say in the top box on the item listing, right under shipping.
  10. Technically, you may not be in the wrong... but giving their money back would be the right thing to do.

  11. I disagree. It would be a generous thing to do, not necessarily the right thing (as that would imply I'm in the wrong)

    Thank you for your replies guys, I've yet to decide what I should do. I hate to quibble over such a small amount of money, and to be honest I don't see why the buyer is either (its an electronics shop)
  12. If its for that little money, I would take the return to avoid the headache.

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