I always do. Once they forgot to send some of the seeds I had ordered. I emailed and next day was refunded for that one strain. I also keep it pretty chill, I don't get mad or upset or send 1000 emails. Honey kills more flies than vinegar, I've always had great success with killing people with kindness until I get what I want lol. Sent from my SM-G975U using Grasscity Forum mobile app