I've attempted to use the support system (http://shop.grasscity.com/support) twice now and each time I press submit it just takes me back to http://shop.grasscity.com/support and nothing is listed under active requests or anything. I ordered 2 glass bongs and a glass pipe (order #032340), I recieved a shipping confirmation (SPS International priority shipping) on 01/09/04.. Its now 02/18/04.. I've tried checking my local PO and stuff.. Could you check with your courier on the status of my package please?
I'll forward this to SJ. You need to send an email to support@grasscity.com with all of your information. Someone will get back to you soon.