Hi. I made an order here on August 17. After waiting for a while with no updates, I opened up a support ticket, where after an exchange of messages over a period of a week or more, I finally got a tracking number, only to find out that the package had gotten here in four days and was refused by customs, saying "Refused by Customs. Unacceptable sender info. Item being returned to sender". Grasscity told me at this point that there was nothing they could do until the package got back to them. According to the tracking number the package left Canada and got back to their country on August 30 "International shipment has arrived in the destination country". The only response I've gotten from Grasscity on every occasion I've asked, is to wait until they've received the package, but they just don't seem to be trying in any way to get the package back. It's now October 8, over 50 days since I first ordered it, and they have ignored my last support message for the last 4 days. All I wanted was to get my stuff, but now I just want to stop being jerked around. Thanks.