I bought a Pax by Ploom off of ebay. The unit has a 10 year warranty that the company will not honor because eBay is not an authorized distributor. The unit was sold to someone from Vapeworld.com to sell on eBay. Vapeworld.com is aware of Ploom's policy on 3rd party distributors, but are violating it by working with or just even knowing about someone purchasing from them to sell on ebay. I contacted the seller about it needing repair, He contacted Vapeworld.com and a lady there contacted Ploom to set up my account so it could be sent in for repair. That there tells you Vapeworld.com is aware of what the seller is doing with them. This was explained to Ploom and I was told the following. It is a clip from an email from a Ploom rep. The bottom line is we don't utilize online retailers so any Pax purchased online shouldn't be there, even if the store owns a brick and mortar location, they aren't supposed to offer it online. Then he proceeded to tell me... I want you to know we don't want to make life more difficult for you and we would love to make our product more widely available but we're killin it at the moment and life is good, don't mess with success, Then when talking to the Customer Service manager about what Vapeworld.com is doing...she proceeded to tell me.... Kelly (Ploom) Aug 28 13:50 (PDT) Vape World is an authorized distributor of Ploom products. eBay is not unfortunately. We've logged this particular device's serial number in our records. Vapeworld.com is one of only a few authorized online retailers. Before making any investments in high end products it's always best to check with the manufacturer before hand. They are awfully cocky and very unsatisfactory customer service. The end user is paying for a distributor not following Ploom's rules on online sales. It is amazing how the first rep said it should not be available online for purchase then when questioned about Vapeworld.com all of a sudden they are authorized to sell online. Seriously what consumer contacts the manufacturer before buying their product or goes to their website to read the warranty rules. I don't know about most people but I only look at warranty information when in need of warranty service This company is a joke steer clear of them. My main point with it all is if vapeworld.com is authorized to sell online then why in the hell does it matter where I bought it online as long as it was brand new at purchase. If only the person who purchased it has the warranty what about those given as gifts? I think the company is just trying to get out of honoring their warrant What is the difference between vapeworld website and. EBay....not a damn thing...it should not matter where the product was bought, the company should be grateful a unit was sold. A great alternative is the VM3 by volatizer. It is slightly bigger, has better exact temp control and its battery last 4 times longer. My unit had an issue after the warranty ran out but they still fixed my unit for free. Unlike the Pax that needs cleaned weekly to keep at optimum performance, I rarely have to clean my VM3 http://www.volatizer.com/html/vm3_unit.html Remember kiddos they are "killen it at the moment so why mess with success" and that "when investing high end products its always best to check with the manufacturer". Ploom is going to continue selling units to vapeworld.com to get that income even though its been brought to their attention what is actually happening over at Vapeworld.com which one would assume is a blatant breach of sales agreement between the 2 companies. In the end myself the consumer/end user takes the hit and I sit here with a broken unit. According to Ploom insists it is my fault because I didn't check their warranty page on their website where it explains about 3rd party distributors. All I can say is I've never dealt with any more of a greedy company which their comments prove. You would think with it being a fairly new product on the market they would be trying to please any consumer with an issue. They also had the balls to include in their email that I should feel free to purchase any accessories I need for my pax from them. All in all Poor Customer service, and horrible experience with the product. Broke in less than a week. If any consumer wants to see the correspondence between myself and Ploom feel free to msg me on AIM psych0sis98 I will be happy to share!