Ok, this isn't for you, Zodiac, because you already purchased it, but this is for future purchasers. The following comment is from that site and it is an out and out lie: "This product includes the full item warranty... Lifetime Manufacturer's Warranty on heating elements. 3 year Manufacturer's Warranty on parts and labor (excludes glass parts)." Secondly, before anyone purchases from Rubberneck, check out the following threads: http://www.fuckcombustion.com/viewtopic.php?id=3905 http://www.fuckcombustion.com/viewtopic.php?id=4368 http://www.fuckcombustion.com/viewtopic.php?id=4302 Again, you HAVE to ask yourself, how can a seller sell a product that is BELOW cost and be able to make a profit, UNLESS it was a Chinese made knock-off? Add to this that RubberNeck is OBVIOUSLY not buying their product from the manufacturer so they must be buying it from some middleman, who ALSO needs to make a profit. Again, how can Rubberneck sell at this price unless it was a super cheap Chinese made knock-off and keep in mind that these knock-off manufaturers have been doing this type of thing for decades so one can't just look at the packaging to make a determination if they are in fact getting a fake or a real product. Only way to really tell is to break a real one open and compare the internals against a known knock-off. Buyer beware on this one.