i ordered my light a couple of days ago. and i was just wondering if the product is the same as they picture and if anybody had any problems.
I order everything from HTG They have great service and always take care of anything I need. The one problem I have had is the Euro 6" Reflector it doesn't seal very well and leaks air from the edges of the reflector where the glass meets the hood.
I have ordered more than a couple things from them, all working flawlessly, shipped quickly and for the most part got upgraded shipping. Very sweet deal if you ask me. They have a number on the top of their website, and are pretty decent in the customer service dept. If you are waiting abnormally long or anything like that, just give them a ring. NC
I've ordered from HTG twice and both times everything arrived quickly (most recent order arrived this week), well packed and very discrete. I have 2 of their 400w MH/HPS lights with Euro reflectors and couldn't be happier. I was a bit nervous the tent I purchased through them would be flimsy or made of low quality materials, but fortunately I was wrong. The thing was a breeze to put together, well built and exceeds my expectations. I've never had a chance to call for customer service, because they've never messed anything up for me anyway. I highly recommend them.
I emailed them for advice and was very surprised at how much time somebody there took to write a long answer to me. I later ordered from them and was very pleased with the service I received. Their website seems a little buggy sometimes, but don't let that deter you.
Not gonna happen. Ordering a light, even a grow light is not illegal. Don't be to paranoid it'll take all of the fun out of it. You have a nice big fan to vent that light right?
HTG Supply is the best! I ordered from other places as well and htg definitely has the best customer service (i sent them tons of questions and they always respond quick without getting annoyed unlike alot of places), best prices, great products..etc i recommend them over anyone else. goodluck with your light, if its not what you want they'll take care of you just call them up.
I also highly recommend HTG incredible service. Even when they sent me the wrong upgraded hood for my 400 watt MH I called them, and they sent out the proper hood the next day, could not ask for better customer service, they make sure you get exactly what you want, and at incredible prices compared to my local grow shop.
yea i just got my light and i love it. very nice for the price. and very fast shipping. and yes i do have a exhaust fan with 5 inch duct work.
they are pretty good overall had a good experience had 2 things happen not sure if their fault took 14 days to deliver 2 states away... then my package was broken in pieces they sent a new one... ordered a inline fan and carbon filter they didnt put any carbon in the filter just a metal can with a prefilter had to call them today to fix the problem now i have to send back to them and then get another gonna mess up my flowering and the house will reak dunno how they forgot the most important part of what i needed
Many here buy from them, and as you can see, mostly positive experiences with their products, prices, and service. They know who their customer is.
I just got my lights from htg yesterday and there great plus i only paid for ups ground but they upgraded me 2 ups 3 day for free so i got my lights like 4 days ahead of time HTG is the best
yea i ordered them Saturday. and than Monday was a holiday. and i still got them today Wednesday. so i was happy with the shipping. the only thing i do not like is that the cord is all one piece. now i have to take the socket apart so i can bring the wire thro my box so i can keep that ballast outside.