Any Rep from Herbies on this forum?

Freaking out over an order that I got charged for but was told by automated message on website that the payment couldn't be processed. Order was around 50 bucks and although money has been taken, I am without any form of receipt and nothing to go off of.
Edit : was most likely a problem on my end with my bank. After taking the money out, it appears it was cancelled in increments. Account jumped between 3 values and returned back to full amount. Will email Herbies still and try and fix my order because I want to try these guys out!