Posted 07 May 2009 - 09:08 PM
Well, thats funny, i am currently dealing with them as we speak, or trying to anyways...I am a repeat customer, my second order that i recieved about 4 days ago, lst Monday, i got 36 seeds in this last order and all were good except, all 10 Hashberry seeds..Well i sent them an email with 2 very detailed pictures, Showing the completely crushed seeds, in the UN-opened original breeders package..I was very polite and respectful to them, and actually told them that i am a very happy and loyal customer, I would just like for this small problem to be taken care of, meaning, please send me more seeds, of the exact order i paid for, or give me a store credit for the loss of those seeds, it was only 10 seeds that cost $30.00.......Well, 1 more email from me and 2 days later.....I finally heard back from them, it was a very short and not very helpful at all...The girls name was Rachel, she said "im sorry to hear you have a problem with us...send the seeds back to us, at the address below and we will send you new seeds."... Well, i thought that was absolutley ridiculous, That i would have to send illegal seeds that are completely worthless to anyone, half way accross the world, So i can get the 30 dollar seeds i paid for...So i sent her another email simply saying.....Is this really Attitudes policy with damaged seeds? Even though i sent 2 detailed close up pictures of the seeds in the original package un-opened....I told her, Still being very respectful mind you,that i have had other seedbanks send me the wrong order, and they told me to not only keep those seeds, but that they would send me the right order free of charge.... i really wasnt expecting a bank with so many good reviews to expect people to send back worthless illegal seeds that were crushed due to faulty packaging all the way back to them, at the customers expense...i asked her a few more questions about me sending the seeds back, such as, do i need to put a return address on the envelope? Do i need to send them priority, so we have a tracking number for it? Simple questions so everything would hopefully go smoothly, and i could finally get my seeds....Well I have not heard back from her or anyone from Attitude for that matter...It really sucks, cause i like The Attitude, but I cant do business with someone that doesnt care about customer satisfaction, and it is very obvious, The Attitude could care less... Customer service is not very good at all(SO far) and to be honest, SOUVENIRS?!?!? Really!?!?! LOL....What im getting from all this, is that when they want people to send 30 dollars of crushed seeds back to them,I think there reasoning is..... If we ask people to send back there crushed seeds, most people wont want to deal with the trouble, therefor, we can keep their money and we wont have to resend the seeds...Thats my opinion,, For a company that doesnt want people to talk about marijuana, or growing marijuana or germination, why would they want a bunch of idiots through out the world sending worthless seeds to them? It really doesnt look good on their part...I have talked to a couple others on GC about this very situation, and i have been told that 2 months ago samething happened to them, so they sent the seeds back, and still nothing...He hasn't even heard from Attitude anymore.....WOW! Pretty shameless.....I will certainly keep everyone posted on this matter, I already have a thread going on the front page named "Attitude seeds crushed in the mail....HELP"......SO ladies and Gents, Stay Tuned for some more bullshit from the Attitude! Hope this helps someone in the future, because there are banks out there that do "guarentee" delivery and even germination....So take it all into consideration.....If all companys would package the way that my Posoin Dwarf seeds from G13 LABS came in, customers would never get crushed seeds, Its a new way of packaging for them and it works..They are putting all their seeds in a small tube, something like you would get a sample of cologne in at the mall......It works very well and its impossible to crush them in it...Seed companies need to wake up and get in line....By the way, FYI, No breeder endorses The Attitude, so what does that say? Make up your own opinion, Im not bashing The Attitude or any other seedbank, im simple telling you my experience with them this week, the order before this past one was great, all the seeds were there and all viable...In all i've ordered 60 seeds from them, in 2 seperate orders, all was good EXCEPT the 10 crushed Hashberry seeds from Mandala, Im sure Mandala Mike would not be happy to hear how they are treating this situation, but like i said, The Attitude is NOT an official dealer for any breeder, in short......Its my fault for dealing with them......Live and learn:smoke:....Later folks:wave:....Hope this helps...
P.S. WOW! This is by far the longest thread ive written about anything, Grass City is turning me into a nerd:D....HELP!!!! HAHAHAH