9 days ago................ I had just dropped off my unit at the Porter Ranch box at the UPS store. This morning................... Hello, I am trying to find out if there has been an update to my claim. If it has not shipped yet, I will need to have it shipped to a different location as I am leaving California at the end of the week. it will not ship till later in the week or the begining of next week. It has not been picked up from the ups box yet. Seriously? WTF? 9 days sitting at the POBox. Un-fucking believable. Sorry to vent but just something for others to think about.
A letter I emailed them this morning. How would any of you feel putting up with this king of horse doo? To many other company's to buy from............... I cannot for the life of me figure out why VaporBLUNT would blatantly disregard my unit for repair. Since you provided me with this receipt 14 days ago, They issued me a RMA number and my unit has been sitting at their PO Box this entire time with them aware of it. I was there when the gal at the UPS store called them to OK me dropping it off. Short of them giving me a 2.0 for free after such disregard for a customer, I seriously doubt I would ever think of buying one of their products ever again. I have been in CA the past 3 weeks and was really excited about having it for my trip. That company has left a real bitter taste in my mouth. I hope for their sake they are listening. So, sorry to be long winded but can you please contact this customer service icon Eric @ The VaporBLUNT and try to light a fire under his fanny to get this fixed? I have pretty much written it of
I've let the Project Manager for the VaporBLUNT product line know about your issues. Hopefully he will be able to help you out. They are usually very good when it comes to customer service and I don't know why this is happening to you.
Yes it was because of the trade show and I would be willing to bet that they never drop the ball when it happens again. Live and learn for a small company, I wish them the best of success............................. Jason, I am truly sorry. The big bosses are out of town at trade shows for the week and last week. Your box must have been dropped of after they left for the week. I spoke with the owner and I can send you out a unit to the address that you like or you can pick up a unit at the smoke rings where you originally purchased it. please let me know. I can easily see where a small company at a major trade show will be stretched thin. I guess my only beef is why you could not communicate better that things could take longer in light of that. You really do make quite an impressive product that I have really come to love. End of story, now back to glass piece while I wait a few more days to vape.
Hey there..I see this is a old thread but I'm going through a similar problem with them right now. They gave me a ra number I shipped it out and received conformation that they recived my unit.Days go by with no info soo I emailed them and was told it takes 2-4 days to prepare a product to ship out! 12 days later and still nothing! They are not even responding to my emails at this point and all calls to the phone line go to a machine that I did leave message on with again no reply! I live in Canada soo its not like I can just drive over to the company myself or I would! Any info would be great! Thanks
Not a fan of VaporBLUNT for this very reason. They gave me crap customer service when I was trying to spend money with them. While I got my product, it just didn't perform nicely. I ended up giving it away.
I hear ya....the product I'm waiting on is the pinnacle pro. I had it approximately a month and it stopped heating up. The temp lights would indicate it was heating up but no heat..so I sent it back...they sent out a replacement pretty quickly but it got flagged by candian customs and was help up for a few weeks. When I finally got it the unit was broken...sounded like a rattle! Soo I contacted them and again they gave me a ra#...soo again I shipped it back and now here I am! ..no respnse at all from them! My communication has been nothing but professional with them soo the lack of response is super frustrating! At the end of the day I just want my vape that I paid my hard earned $ for!
Apparently the only way to get decent customer service from vapor blunt now is if you contact "Dave" at vapor blunt. vaporbluntdave@gmail.com Just seeing the way they have dealt with customers and problems on Fuckcombustion.com has made me really not want to give vapor blunt any of my money. They typically blame the customers for problems like melting plastic and they only pulled this "dave" guy out as a PR stunt because the bad pinnacle pro publicity was making it impossible to sell their new vaporizer the baker.
Thanks for the info...I just fired off a email to Dave! Let's hope this guy actually gets back to me....does anyone know what my course of action should be if they don't reply and fail to return my pinnalce? Is it theft? Can I call police about this matter?
I'm not sure who you can call about this, but The Better Business Bureau comes to mind. Beyond that I'm not entirely sure what you can do if they don't return your item. Ok, before people start bashing @[member="KnowImSayin"] for trolling, I was halfway tempted to tell @[member="justintrudeau"] the same exact thing. The VaporBLUNT 2.0 I bought from them just simply sucked. I hated that I spent money on it when there are far better products out there. I also hated that I gave money to a company thats not willing to communicate with its customers, as I experienced the same BS from them when trying to BUY something. Ultimately I understand that @[member="justintrudeau"] just wants his vape back so he can get back to it, but personally, I'd write off the loss and get something from a company that has much better communication with its customers. Firewood Vapes and Magic Flight come to mind here....
Well to ne honest I also have the arizer solo and extreme q. Both obv have far better vape quality I know but the fact is that I wanted something more pocket size for my long commute on public transit to work and home everyday. And for that it served its purpose. I'm just not willing to write off the $ already spent! Its principal plus I'm a super stubborn s.o.b. and the thought of rolling over and taking one from these guys is driving me crazy.
I just don't know why they don't reply too me at all....they got back to me quickly before I shipped my pinnacle pro to them. Now nothing!! If there is a legitimate reason for the delay then why not communicate that too me? Or are they doing it spitefully because I emailed them to follow up? Makes no sense! Not the best way to handle a customer in such a competitive market especially when your product has several design flaws. I wish they would read this thread.. i would send it myself but like I said they are not communicating with me..lol hint hint!
Soo I contacted jeff at vapertown usa the company I purchased the pinnacle from and within an hr I had a response from Tanner Reed who I assume it a cust service rep. He said he would look into it and would have an update for me by tomorrow!...sooo fingers crossed. I will update as soon as I hear back... until then stay glossy my friends..