HP Service Techs BLOW!!!

[sCaKmY]

So Im having a little trouble with my comp now, its not reading any cd's, dvd's games anything. So I was chatting with a service tech online about the problem, and the first guy, Dino C, was a complete fuckhead and answered my questions with stupid questions that i would answer. I knew the problem, that fuckhead was just stupid and made me explain it to him AFTER i told him, I got pissed and closed the box and connected with someone else. I thought it was funny, because I got stoned after being so pissed off at Dino C and spoke my mind more, after finding out my drive is fucked anyhow, i just started fuckin with the guy, haaaaa!

Sam L: hi
Stevie G: Welcome to HP Total Care.My name is Stevie. How may I assist you today?
Stevie G: Hi Sam.
Sam L: ok, so your last person, Dino C, didnt help me at all, and couldnt even number his steps right, anyways
Sam L: im having a problem with my dvd/cd drive, its not reading anything I put in there
Stevie G: I apologize for the inconvenience caused. I will try my best to help resolve your issues.
Stevie G: I understand that you are unable to read CD/DVD in the CD/DVD drive. Am I right?
Sam L: yes
Sam L: i did a complete restore under system tools, so the computer right now is in a brand new state, and it still is having that problem
Stevie G: Sam, is your computer model number 512n?
Sam L: yep
Sam L: how did you know
Sam L: your probobly dino c, you just changed your name
Stevie G: Sam, as the you have already tried to restore the computer back to factory defaults, I suspect the issue hard ware related issue. The drive is gone bad, If you could let me know the purchase date of your computer I would be able to check the warranty status of your computer and do the needful
Stevie G: Sam, we would be able to review your previous conversation. I was able to get the model number from your previous chat script.
Sam L: did you see how unhelpful dino was? he numbered the steps to somthing wrong too, atleast 5 of my questions he answered with another question
Sam L: i had to smoke twice as much pot as before just to calm myself
Stevie G: I apologize for the inconvenience caused Sam, could you please let me know the purchase date of your computer.
Sam L: i think we might still have the 3 year warranty we got at best buy for it
Sam L: it was a couple years ago, im not quite sure when
Stevie G: Did you buy the extended warranty from Hp or Bestbuy?
Sam L: bestbuy
Sam L: so we take that up with them
Sam L: maybe a new computer if this ones junk
Sam L: or they send it to hp to be fixed
Stevie G: In that case Sam, I would not be able to replace the defective drive. You need to contact Best buy for the replacement of the drive.
Stevie G: Sam, are you still connected with Hp Total care?
Sam L: yes
Sam L: i dont know why tho, you guys couldnt "care" your way out of a cardboard box
Stevie G: Sam, the drive get defective over a period of time as you use it.
Sam L: i know that, its not you, its Dino C, he pissed me off, if you had helped me in the first place I wouldnt have been sitting here on my ass in this chair for 2 hours.
Sam L: if you see Dino C around the office punch him in the face for me
Stevie G: I understand your situation and apologize for the inconvenience
Sam L: can you do that, punch him? ill send you money via pay-pal
Stevie G: I surely inform this to our supervisor so that it would be taken care.
Sam L: will he punch him in the face?
Sam L: because thats what Dino C deserves
Stevie G: I am apologize for that Sam.
Sam L: tell you what, get dino C on here
Sam L: let him appologize to me
Stevie G: I am sorry Sam , I would not be able to locate that agent.
Sam L: dino c is one sly mutha eh?
Sam L: wait wait! i got an idea
Sam L: just stand up, where you are, and yell his name "DINO C!!"
Sam L: Think of me as "Finding Dino C Tech Support"
Sam L: did it work?

that is the end, he didnt reply that fucker, but it was fun...

[Ars moriendi]

HAHAHAHA

Nice dude...

Before I forget...I've been building an fixing systems since the 286 era mostly 386 AMDs an intels with a few RISC systems (Sega 32x - anyone remember 'em? lol) and at this point in time any system you've owned in the past 5 years is easy to fix stoned or straight.

You'll probably be out maybe 30 bucks for a new DVDrom or 40-50 for a DVDrom/CDRW drive. Open the case disconnect remove replace reconnect power up... it's idiot proof these days

Now as to the convo...it's clear that HP outsources it's support to India/ect

If you skim that it's clear the guys reading off a card as he probably speaks very little English...

Keep playing around... just don't give your systems serial or OS cd key off the case lol

[paranoia13]

Originally Posted by Ars moriendi

HAHAHAHA

Nice dude...

Before I forget...I've been building an fixing systems since the 286 era mostly 386 AMDs an intels with a few RISC systems (Sega 32x - anyone remember 'em? lol) and at this point in time any system you've owned in the past 5 years is easy to fix stoned or straight.

You'll probably be out maybe 30 bucks for a new DVDrom or 40-50 for a DVDrom/CDRW drive. Open the case disconnect remove replace reconnect power up... it's idiot proof these days

Now as to the convo...it's clear that HP outsources it's support to India/ect

If you skim that it's clear the guys reading off a card as he probably speaks very little English...

Keep playing around... just don't give your systems serial or OS cd key off the case lol

not exactly,my ASUS drive wouldnt read...all i had to do is reseat my IDE cables and it was fixed,i suggest this before wasteing money