Purchased off Grasscity and they're late, very upset...

[Fugee]

About a week ago I (Well, my parents) decided to buy my mom and I pieces off Grasscity as a New Year's present. My mom and I both picked out 4 favorites for ourselves making the grand total 8 pieces between us. We paid for and are expecting a few spoons, a chillum, a bubbler and a bong. We made sure to choose the quickest delivery option possible which was a 3-4 day delivery (whats up with that shit anyway? No overnight delivery? Express?). We knew this meant business days and we know how corrupt and shady delivery companies are, which is why we're all starting to worry now because it's now been 7 days since the day we ordered, not counting the weekend thats 5 business days.

What guaruntee do we have that we'll recieve what we ordered in acceptable condition? Is there anything I can do, like perhaps input the credit card # that we used and have the package tracked to its last recorded pitstop? I've never ordered from Grasscity before or know anyone who has, how is it's reputation as an online headshop anyway? Grasscity can afford to sell decent pieces for cheaper so that leads me to believe that the pieces are of lower quality, perhaps purposely made to look good here in pics but are much worse in real life.

What if my package was lost or broken? Will Grasscity or whichever company is delivering the package be liable and cover the cost? Thanks in advance and sorry for seeming so paranoid but we put our trust in Grasscity and spent a lot of money...My family isn't rich or even middle class comfortable and everyone's heard of scams like this before, though I've been lurking the forums for years and everything certainly seems legit far as I could tell.

[mooglekexin]

calm down, its a very busy period xmas and new year, a lot of days where the post aint going. where are you at anyway? america? i'm not sure where the city ships from either... holland? never actually bought myself but all i hear is good things and they definatly dont sell sub-standard items ... mods help me on this one

and you shoulda posted in the feedback section, im sure it'll be moved there soon

[mooglekexin]

and if you bought 8 pieces i doubt you are that poor

[Fugee]

We aren't on the street but we can't afford to be scammed for over $200 of merchandise intended as a gift. It wouldn't bankrupt us but it'd be a big hit to us financially and otherwise. You have to realize that I didn't tell you the 100% accurate story for the sake of easy reading and brevity, there are parts I left out, changed or didn't mention at all because it would only complicate and confuse. The point of the story is what matters...

I'm in Chicago. I understand the holidays are a busy time of year and that shit happens, but look at it from my point of view, what assurance do I have to ease my worries? The money has already been paid and nowhere did I see some kind of warranty or reimbursment promise from Grasscity. Packages disappear from delivery trucks ALL THE TIME so it's not exactly an exxagerated far fetched "what if?". I'd like to know if something does happen I won't be left out in the cold with my dick in my hand, nahmean?

[Opivy]

relax man, try the feed back forum or somethin. i'm sure its coming

[mooglekexin]

sorry man, didnt want to seem like i was getting on to you, but if its gonna be that big a financial hit then maybe it wasnt a wise buy, again not getting on to you, i dont know your circumstance

in response to what gcity does for lost stuff, i do not know, wait for the mods reply

i'm sure it will get to ya fine and when it does smoke a bowl for all of us

[Fatkid420]

You should know that anything bought on the net is never gonna arive when they say it will. If you want things fast then go to a local shop and pay retail. My suggestion would be to e-mail GC and ask for tracking info.

[Socki2ya]

that sucks bro i think you have a reason to be a little pissed. you payed the extra dough so you could get your stuff earlier, and youre still waiting. sometimes it seems like these sites are more than happy to take your money, but when it's their turn to do their job everything gets kind of funky.

[ReformMaryJaneLaws]

I moved this to General Feedback where it belongs and you need to contact the Shop via email at this address: support@grasscity.com

...or go here....

http://shop.grasscity.com/support


I'll let SJ know about this, also.

[plumface_2002]

i heard the citys shipping speed aint the greatest. to the Us at least.

[ReformMaryJaneLaws]

I'm not trying to make excuses for the Shop; however, the company that I work for is being slammed with customer service issues right now due to the weather screwing up delivery dates...we've had to eat a lot due to the f'in weather. There's a possibility that may have something to do with it. Whatever it is, SJ will figure it out but you need to contact support. I alerted him to this situation but he's on a completely different time schedule than us so please be patient while waiting for his reply.

[Gri77oN]

customer form france, i find delivery to be quit swift, actually.

[superjoint]

Originally Posted by Fugee

About a week ago I (Well, my parents) decided to buy my mom and I pieces off Grasscity as a New Year's present. My mom and I both picked out 4 favorites for ourselves making the grand total 8 pieces between us. We paid for and are expecting a few spoons, a chillum, a bubbler and a bong. We made sure to choose the quickest delivery option possible which was a 3-4 day delivery (whats up with that shit anyway? No overnight delivery? Express?). We knew this meant business days and we know how corrupt and shady delivery companies are, which is why we're all starting to worry now because it's now been 7 days since the day we ordered, not counting the weekend thats 5 business days.

What guaruntee do we have that we'll recieve what we ordered in acceptable condition? Is there anything I can do, like perhaps input the credit card # that we used and have the package tracked to its last recorded pitstop? I've never ordered from Grasscity before or know anyone who has, how is it's reputation as an online headshop anyway? Grasscity can afford to sell decent pieces for cheaper so that leads me to believe that the pieces are of lower quality, perhaps purposely made to look good here in pics but are much worse in real life.

What if my package was lost or broken? Will Grasscity or whichever company is delivering the package be liable and cover the cost? Thanks in advance and sorry for seeming so paranoid but we put our trust in Grasscity and spent a lot of money...My family isn't rich or even middle class comfortable and everyone's heard of scams like this before, though I've been lurking the forums for years and everything certainly seems legit far as I could tell.

first to make one thing clear, your order (if approved and processed ) WILL arrive and you nobody ever has been scamed or what so ever, this place wouldn't be so crowded if we would be scammers, as concerning glass , glass is handmade and always take longer to arrive that the other stuff from your order, however you will need to use the custumor support section or the support email to ask directly about the status of your package, we always need an order # to help you, if you mail us, we will always give you an status update within 48 hours (on business days and) and usualy a lot faster!

Hope this reasures you for now, don't worry we are pro's her!

SJ

webmaster
grasscity.com

[Fatkid420]

SJ is my hero!


This spliff is for you!

[Gri77oN]

Originally Posted by superjoint

Hope this reasures you for now, don't worry we are pro's her!

it's waaaaay beyond profesionalism:

this onlineshop sets an exemple of customer support.


gri.