My order never arrived..........twice!

[jeff2high]

I order a spoon from GC for about 60 dollars for a buddy of mine. It never arrived at my house. I figured that I had been ripped off. So 3 months or so after the order I get a support grasscity email. I was like ya right I am gonna send you guys more money and I got kinda pissed off and replied to the email telling whomever that I hadnt gotten a product and was angry. Well a week or so after I replied to the email GC answered back that they would put a new one in the mail for me right away. Well its been about 2 months or more since then and I still have not recieved a package. I really hope that this is all just a big misunderstanding seeing that you have a great reputation. I trusted your company to come through because I was impressed with the feedback that you usually get and felt you ran a very professional shop. Now I am not so sure about that. If any one could help me restore my faith in GC please contact me!

[IndianaToker]

I will talk with the Webmaster (SuperJoint) about your problem and have him address it for you in this thread.

[jeff2high]

Thanks Alot!

[IndianaToker]

No problem! I spoke with him, he should be along shortly to address this problem for you.

[jeff2high]

Okay the spoon showed up today. Sorry for doubting you guys, but If you look at when I purchased and the date I recieved the product it will show that I had been waiting a long time.

[jeff2high]

Why do you think that it took five months for my peice to arrive??????? Also i dont think it is the same one I ordered........... The one i ordered had red on it and this one is green and blue!

[superjoint]

Originally posted by jeff2high
Why do you think that it took five months for my peice to arrive??????? Also i dont think it is the same one I ordered........... The one i ordered had red on it and this one is green and blue!

First of all sory for the delay, we are dependend on the shipping qualities of USPS, sometimes , people are not at home and the pickup card for the postal office is lost, or whatever reason, we always have proof of shipments becuase of the USPS tracking number, if a piece is lost, you must also note that this is a lost for us, sending a second piece means losing money, so we always want to be sure where the first shipment has gone in the first place, this can take a while to investigate ,before we ship out a second piece.

But orders come in on a , first in, first out basis, this means that in a very busy period your second order came in last and has taken a fairly long time to produce, I acknoligde that and I apolgize for that, also note that all colorchanging glass is made by an a dozen of artists who only make the types that they do, the pipe you have asked for has been so much in demand ,that this guy was blowing his lungs out to get all th epipes finished in the first place. Every piece is unique and can sometime differ in color saturation from the one on the website, hoever note that it is colorchanging glass, that will change colors over time, during using the pipe. It might vary well change to the colors in the picture in two weeks of usage, that is the beauty and the appeal of Color changing glass in the first place, we stand 100 % behind our products and believe that we offer superior quality for a reasonable price, we will never hide behind a unsatsified custumor and will try to explain what is going on. So to end my long story

I'm sorry it took so long, however I hope that you will enjoy your purchase never the less! It's a very cool pipe!

SJ

Webmaster

[jeff2high]

I am very satisfied with my pipe! I will order from you again............ I was just kinda mad because it was supposed to be a present for a friends B-day... Oh well now I have a new piece!

[superjoint]

Originally posted by jeff2high
I am very satisfied with my pipe! I will order from you again............ I was just kinda mad because it was supposed to be a present for a friends B-day... Oh well now I have a new piece!

very cool of you to react like this, apreciate it very much!

Thanks and peace

SJ