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Old 02-28-2008, 03:41 PM
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Ordering from Grass City for the first time....
High Everyone! -

I placed my first order from Grass city yesterday. Just wanted to get some feedback from the people...Is Grass city pretty reliable about sending orders out in a timely manner, and do they ship the right merchandise? I've had other online head shops ship me different stuff than what I ordered, or not ship my stuff at all after taking my money. Grass City seems like a cool place, just a little nervous because it's my first order...
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Old 02-28-2008, 10:04 PM
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Quote:
Originally Posted by SkunkApe View Post
High Everyone! -

I placed my first order from Grass city yesterday. Just wanted to get some feedback from the people...Is Grass city pretty reliable about sending orders out in a timely manner, and do they ship the right merchandise? I've had other online head shops ship me different stuff than what I ordered, or not ship my stuff at all after taking my money. Grass City seems like a cool place, just a little nervous because it's my first order...
Im having some trouble getting my package shipped and getting a reply from customer support
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Old 02-29-2008, 05:36 AM
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They answered all my questions fast.My recent order was on backorder and they didnt botyher to tell me untill I contacted them about it I had to wait about three weeks for it to be shipped.Got shiped out 2 days ago and am waiting.Last order I did went as smooth as possible though.
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Old 03-01-2008, 07:14 PM
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I got the pipe in yesterday.
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Old 03-03-2008, 02:46 PM
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Thanks
MandalaSmoker -

Thanks for letting me know you got your pipe! I'm still waiting for mine, but I'm not as worried about my order now.
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Old 03-03-2008, 02:48 PM
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Customer Support
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Sorry to hear you are having trouble getting through to customer support. I already sent them an e-mail about my order and they got back to me within 24 hours to let me know it had not yet been shipped. E-mail them again, maybe your first e-mail just didn't go through...
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Old 03-03-2008, 03:29 PM
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I have ordered from them twice and both times I had no problems. I went standard shipping and it took about 2 1/2 weeks to arrive.
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Old 03-11-2008, 02:23 PM
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Still haven't received my order....
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Old 03-11-2008, 06:21 PM
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Old 03-11-2008, 06:22 PM
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the dude that owns it seems to be a real good dude
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Old 03-19-2008, 01:07 PM
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Received my order, but....
Just wanted to let anyone who is keeping up with this thread know I finally received my order from Grass City (a cool looking bamboo bong with a coconut base, and a little soapstone grinder).

It came in a plain white box, which is good. But a sticker on the outside of the box listed the contents as "Bamboo pipe". Really fucking discreet guys! LOL!!! I'm totally amazed customs didn't intercept my package because of that sticker!

I got everything I ordered, but the first time I tried to use the bong, I noticed it had a leak where the coconut attaches to the wooden base. Also, instead of the nice wooden party bowl shown in the picture, the bong came with a plan little aluminum one-hitter bowl. There was no disclaimer on the product page to indicate the bong I receive may not look exactly like the one shown, so now I have to buy a wooden bowl to have a bong that looks like the one I ordered. This was supposed to be a present for my wife, so this was disappointing. She was like, "Jee, thanks for the leaky ass bong honey!" I can probably seal the leak with glue, but I'm still pissed that the bong was sent to me defective, and that it did not come as shown on the website.

I am now trying to contact Grass City to see what they are willing to do to make this right. So far, every 'contact us' link on their website seems to be down, so I haven't even been able to e-mail them yet.

I live in a very isolated part of the Florida Keys, so unless I want to drive 50 miles or so to get to a head shop, I have no choice but to order pipes and other accessories online. Besides, bamboo bongs are hard to come by since most folks understandably prefer glass. So even if I drove to a head shop, it's doubtful they would have bamboo bongs which has always been my preference.

If Grass City doesn't make this right, this will be my first and last order from them.

Since I used the bong already, it now smells like citrus skunk nuggets from 20 feet away (believe me I'm not complaining about that!). LOL!!! So I am not going to try and return it for fear of customs busting me. I guess the best I can hope for is that Grass City will agree to send me another one.

To be fair to Grass City, I will post the results of my request for a replacement bong in this thread (if their 'contact us' links ever get back online).

Sorry to rant, but I wanted others to know about this so you can decide for yourself whether to order from Grass City in the future.

On a positive note, the bong hits really smooth and got me and the wife high for hours! I got so high I forgot the bong had a leak and thought I pissed myself! LOL!!!

Last edited by SkunkApe : 03-26-2008 at 01:56 PM.
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Old 03-19-2008, 03:08 PM
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Email support@grasscity.com with the details of your order and such. Also, use the support page at the Shop as a back-up. I'll alert SJ to this thread.
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Old 03-19-2008, 07:24 PM
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To RMJL
Thanks RMJL for noticing this post, and for your quick response!

I tried the support link again and was able to send an e-mail.
When I get a response I'll post to this thread again with the results.

Until then I guess I'll just try to remember the bong leaks so I won't think I pissed myself the next time I use it. LOL!
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Old 03-20-2008, 03:47 PM
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A Reply From Grass City!
I got a response today from someone at Grass City concerning my request for a bong replacement. Here it is...

"We are sorry and we will ship you out a new item. I am not sure about the bowl however, since we do not have them in stock……..But at least it will not leak (hopefully). Just let me know once you get it in if all is satisfactory ?"

Kind regards,

Sales Department Grasscity.com
support@grasscity.com

-------------------------------------------------------------------

 I sent the e-mail requesting a replacement bong yesterday and got the response this morning. They are going to ship me a new bong at their cost, and pay the shipping & handling too, even after I offered to pay the shipping & handling. Now that's freakin' customer service!

My props to Grass City and to RMJL for getting me some help!!! Life in 'the city' is beautiful once more!
I will post to this thread again when I receive the replacement pipe and try it out!


Last edited by SkunkApe : 03-20-2008 at 04:23 PM.
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Old 03-20-2008, 05:37 PM
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Awesome! Superjoint tries to do what he can to make sure everyone is happy with their purchases from the Shop.

I just try to get the word to him when issues arise.
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