smoking and usage

Blackwind · #1 (**permalink**) 01-10-2008, 11:50 AM

Greetings

I placed my first order on the site on Jan 04,
A few days later, on Jan 07 I placed a second order, even though the first one was still in pre-shipping status.
Now my second order has shipped but the first one is still pending.

At the time I wrote 2 support requests on the Support section of the shop to clarify a couple of questions I had about the orders,
but I am still waiting for an answer several days later.

Does it normally take this long to get order feedback?
also,
What might have caused such a delay in my first, unshipped order I placed on Jan 04?

Any information will be appreciated,
Thanks a lot!

ReformMaryJaneLaws · #2 (**permalink**) 01-10-2008, 02:42 PM

Please send an email to support@grasscity.com.

In the meantime, I'll alert SJ to this thread.

However, I will say that sometimes it depends on what you ordered as far as when it ships and how long it takes to get to you.

Blackwind · #3 (**permalink**) 01-10-2008, 03:28 PM

Thank you very much for the swift reply!
I will send the email then to try and find more information about that pending order.
My guess is that one of the items could be out of stock, hopefully it is something that simple. But let´s see what happens then.

Once again thanks!

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#1 (permalink) 01-10-2008, 11:50 AM
Blackwind Registered User Join Date: Jan 2008 Posts: 9	Help with an order Greetings I placed my first order on the site on Jan 04, A few days later, on Jan 07 I placed a second order, even though the first one was still in pre-shipping status. Now my second order has shipped but the first one is still pending. At the time I wrote 2 support requests on the Support section of the shop to clarify a couple of questions I had about the orders, but I am still waiting for an answer several days later. Does it normally take this long to get order feedback? also, What might have caused such a delay in my first, unshipped order I placed on Jan 04? Any information will be appreciated, Thanks a lot! __________________ Been down so long that it looks like up to me...

#2 (permalink) 01-10-2008, 02:42 PM
ReformMaryJaneLaws RMJL-Forum Administrator Join Date: Feb 2001 Posts: 16,470	Please send an email to support@grasscity.com. In the meantime, I'll alert SJ to this thread. However, I will say that sometimes it depends on what you ordered as far as when it ships and how long it takes to get to you. __________________ RMJL THE RULES

#3 (permalink) 01-10-2008, 03:28 PM
Blackwind Registered User Join Date: Jan 2008 Posts: 9	Thank you very much for the swift reply! I will send the email then to try and find more information about that pending order. My guess is that one of the items could be out of stock, hopefully it is something that simple. But let´s see what happens then. Once again thanks! __________________ Been down so long that it looks like up to me...

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