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Old 01-10-2008, 11:50 AM
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Join Date: Jan 2008
Posts: 9
Help with an order

Greetings

I placed my first order on the site on Jan 04,
A few days later, on Jan 07 I placed a second order, even though the first one was still in pre-shipping status.
Now my second order has shipped but the first one is still pending.

At the time I wrote 2 support requests on the Support section of the shop to clarify a couple of questions I had about the orders,
but I am still waiting for an answer several days later.



Does it normally take this long to get order feedback?
also,
What might have caused such a delay in my first, unshipped order I placed on Jan 04?

Any information will be appreciated,
Thanks a lot!
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Old 01-10-2008, 02:42 PM
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Posts: 16,470
Please send an email to support@grasscity.com.

In the meantime, I'll alert SJ to this thread.


However, I will say that sometimes it depends on what you ordered as far as when it ships and how long it takes to get to you.
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Old 01-10-2008, 03:28 PM
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Thank you very much for the swift reply!
I will send the email then to try and find more information about that pending order.
My guess is that one of the items could be out of stock, hopefully it is something that simple. But letīs see what happens then.

Once again thanks!
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