Quote:
Originally Posted by hotdogz  why?
after the phone call
i had changed my
mind about sensi but when
i got that from a sensi mod my ive change my mind. yes thanks for the pk of jack but there was no need for that message
Y'know, I think you're very lucky to get a pack of seeds out of this,
You've emailed around Xmas, and given ... what, a day or a few hours for a reply? Then started up a thread about what crappy customer service you've received. Then, a couple of hours later you realise that our customer service is good and you're suddenly happy.
Great.
How about a little patience?
To make a few things clear for you:
1) Sensi offers no guarantees on seeds. We're usually very understanding when it comes to genuine complaints, but our written position is that we offer no guarantees.
2) You had no problems with seed germination. Everything came up, and of those there were too many males. This is beyond the control of the breeder. Again, we offer absolutely no guarantees of gender ratio from natural seeds, but we try to keep customers happy.
3) If anything influences the proportion of males, it's the handling and conditions given to them by the grower during germination and early growth. Bad handling will not automatically cause all plants to turn out male, but experienced growers rarely get an excess of males(or if they do, such random bad luck seems to occur much less frequently).
4) Being able to tell us the article number of a pack of seeds is not proof of purchase. We don't often accept packaging as proof, so you've been lucky a fourth time.
All in all, you're welcome!
Whether or not you decide to buy Sesni Seeds again, all the best with your Jack Herer. Treat them nice.... |
as hard as it may be, since you are the consumer...put yourself in their shoes. say you own a house building company and you do great work, then you take a job, and before the final product is worked out, or you get a chance to fix something, they go telling people about how they arent going to do business with you again and how you build shitty houses. you would be a little offended just as they are. granted the email was a little cocky, none the less it was true he dosent have to send you more seeds (even though that would be the smart thing for his business rep) none the less, im glad you posted this, its good info, however now that they are trying to correct the order i would ask a moderator to change the post title, thats all my opinion
there are two sides to every story, and as much as i see and empathize for your side, you also have to see their side!
Good luck
also, if i went to pizza hut for 4 years (apparently things arent too bad because im going back) and then one day some kid taking my order was a huge asshole to me i wouldnt take my business to dominoes... a good company is a good company, especially if they are willing to keep a customer happy even when they arent required to.